pay my bill925-838-8830100 Park Place, Suite 140 | San Ramon, California |

Information For

Our Patients

WHAT TO EXPECT
Our practice at Cal Spine focuses on patient-centered care, with an emphasis on diligent attention to details specific to each individual patient.  In order for us to successfully treat you, our patient, we take extra time to learn all of the important and relevant details leading up to our clinical interactions with you.  The practice at CCSI sees all types of patients in various stages of presurgical and postsurgical recovery phases.  Many patients may be treated non-operatively, while others are in the process of preparing for their first surgery.  Others have had surgical procedures done elsewhere and come to CCSI for additional consultations.  We strive to maintain a manageable patient schedule that respects your valuable time during our clinical consultation days, but on occasion, we might run behind as some patient encounters require unanticipated additional time to properly review an MRI or thoroughly answer questions leading up to a surgical procedure.

For your first consultation, you will be seen by Dr. Hieu Ball and his Physician Assistant, Victoria, for the completion of the history and physical examination.  Please have all of your current personal information and updated insurance data to complete the registration process.  Information about your referring care-provider, including telephone, fax and address is needed so that all copies of our visits can by sent to all of your care-providers for the sake of better communication to optimize your care.  Industrial patients should bring information about their Primary Treating Physician (PTP), as well as any information about the workers' compensation carrier, nurse case managers, and/or adjustors.  

Medical records from prior physicians, chiropractors, physical therapists, etc., are helpful to give us an accurate and complete picture of your clinical history.  For those patients who have had surgeries by other doctors, the operative report(s) that detail the surgeries is essential.  Any radiographs ("X-Rays"), CTs or MRIs should be brought on a CD or actual sheets of films if they were done within the prior twelve months.  Reports of the diagnostic tests are also helpful.  

Follow-up office visits will be conducted by Dr. Ball and Victoria.  For meetings intended to discuss test results, please bring the study on a CD or the actual film of the study, as well as the official report from the radiologist or doctor who performed the study or test.  Having all of the records readily available will help the efficiency of our clinical consultations and prevent delays in seeing all of the day's patients in a timely manner.